Eligibility window
For a change-of-mind request, contact AN Boutique within seven calendar days of delivery so that we can assess the item and provide return instructions.
Condition of returned items
Eligible full-price items must be unworn, unused, unwashed, unaltered, free of scent or marks, and returned with their original tags and packaging.
Exchanges and store credit
Approved change-of-mind returns are eligible for an exchange or AN Boutique store credit only; they are not eligible for a cash refund.
We will confirm the available exchange options or store-credit amount when an eligible request is approved.
Final-sale items
Discounted and promotional items are final sale for change-of-mind requests. This limitation does not affect any mandatory right that applies where an item is defective, unsafe, misdescribed, or supplied incorrectly.
Return delivery costs
For an ordinary approved exchange or store-credit request, the customer pays the return delivery cost. AN Boutique pays reasonable return delivery costs for an incorrect, damaged, or defective item once the issue is confirmed.
Incorrect, damaged, or defective items
Please report an incorrect, damaged, or defective item promptly and include the order number and clear supporting photographs so we can investigate and arrange the appropriate remedy. Nothing in this policy limits any mandatory remedy available for goods that are defective, unsafe, misdescribed, or supplied incorrectly under applicable UAE law.
How to request a return
Email cs@an.boutique or contact us on WhatsApp at +971 50 9822310 with your order number, the item concerned, and photographs where relevant. Do not send an item back until we provide return instructions.
Processing and store credit
We assess returned items after they arrive or after the reported issue is confirmed. If store credit is approved, we will communicate its validity and redemption instructions at that time.
Mandatory consumer rights
Nothing in this policy limits any mandatory remedy available for goods that are defective, unsafe, misdescribed, or supplied incorrectly under applicable UAE law.